Articles spreads its wings into the Internet of things

The software-as-a-service pioneer thinks the future of customer service is in data analysis. is diving headfirst into the Internet of things, announcing a new service for storing and analyzing real-time data, and then integrating it with the company’s core customer relationship management product.

Dubbed the Salesforce IoT Cloud, the new service (which should be available early next year) is Salesforce’s attempt to cash in on the user data streaming off of connected devices, mobile apps, and websites. Salesforce says it’s preparing its users for the transition from an old, reactive form of customer service to a new, proactive model.

Author: Derrick Harris

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s