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Improving Customer Satisfaction with Simple Analytics

Let’s say that you’re a customer service operations manager with a ton of data sitting on your desktop — customer service call stats, email data, customer satisfaction reports, etc.

You’re staring at a mountain of customer shipping and delivery data, and an always-open daily dashboard counting complaint tickets logged into your system, the corresponding resolution rate and the trending customer satisfaction score. If you’re like many professionals, in spite of having access to 20, 30 or even 100 metrics, you and your team probably just look at your top three to five.
Author: Piyanka Jain

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