As ecommerce grows, so do return rates: About one in three online purchases is returned. For online apparel purchases, the rate is closer to 40 percent.
That has triggered the growth of the returns-management software marketplace, offering retailers solutions aimed at making the processing and dispensation of returned goods faster and more efficient. That’s important. The more quickly and efficiently a return is processed, the better the outcome: The consumer gets his or her refund faster.
Author: Peter Sobotta