7 CMO Rules To Crack Big-Data Customer Insights

Many top marketers are facing a new leadership challenge: how to get actionable, C-suite-relevant customer insights from big data. During the research for “The 12 Powers of a Marketing Leader,” I spoke with many leading CMOs about how they draw real learnings from big data.

Because there’s so much hype and confusion about big-data insights, here are some practical suggestions from your peers. “Big data” often means that there’s lots of it, but also that most of it is generated as a byproduct of other things—for example, the company’s routine operations or consumers’ social media conversations—rather than specifically for insight purposes.

Author: Thomas Barta


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