Articles

Insurance customers will have to get used to talking to machines

(Bloomberg) — Frustrated with automated answering machines before you finally get to speak with a customer service representative? When it comes to insurance, you’ll probably end up dealing with a robot rather than a human within three years, according to a survey by Accenture Plc.

About two-thirds of insurers already use artificial intelligence-based “virtual assistants,” the consulting firm said in the report, which was published on Wednesday. Of the executives who took part in the survey, 85 percent said they plan to invest “significantly” in AI in the next three years.

Source: information-management.com
Author: Oliver Suess

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