Majority of consumers fear engaging with AI

A majority of consumers are confused about what artificial intelligence really does, and have misplaced fears that inhibit them from embracing AI-based technology, according to a new study.

Despite that, “these fears are often eased once they gain firsthand AI experience – which ironically many enjoy today without even realizing it,” notes the study, conducted by Pegasystems Inc. In a survey of 6,000 customers in six countries, Pegasystems found that consumers appear hesitant to fully embrace AI devices and services.

Author: David Weldon


Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s