Articles

Banks can’t wait to wipe this complaints database

(Bloomberg) — Johnson Tyler, a longtime legal aid attorney in Brooklyn, often spends his days battling financial companies on behalf of aggrieved low-income clients.

Not much has changed in the wake of the Great Recession, despite new federal rules meant to better protect households from financial misconduct, except in one area: When Tyler complains about a large company, the company actually responds. “It’s the biggest change” Tyler says he has noticed in the consumer finance industry since the 2007-09 financial crisis.

Source: information-management.com
Author: Shahien Nasiripou

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