Key Performance Indicators (KPIs) is one of those business topics that has been so widely written about and discussed in management and leadership circles that most people think “they have it covered”.
And yet, like most familiar things, this familiarity can breed contempt – and this results in critical errors when it comes to implementing KPIs. Here are the 10 biggest KPI mistakes I have seen businesses make time and time again. Avoid them at all costs! 1. Not linking KPIs to your strategy. KPIs are only really useful if they are aligned to your strategy and inform strategic decision making.
Author: Bernard Marr