As a business intelligence (BI) professional at Microsoft, I’m often asked how to measure success for a given product, service, team, or organization. My usual answer is there’s not just one gauge. True success is broader and more holistic than a single metric can adequately represent.
While I believe that everything can be measured, I advocate that only certain, key measurements be used to most effectively drive alignment across large organizations. This helps guide thousands of employees to focus on centralized strategy and goals over both the short-term and long-term.
Author: Greg Koehler