You might think of artificial intelligence (AI) as a strange, futuristic technology that will make your business seem cold and impersonal. And you might be right. Used indelicately, AI can be a tool to show off how high-tech you are without really doing anything significant to build your customer base.
But, it doesn’t have to be that way. The smartest companies right now are actually using AI to enhance and personalize client interactions, not cut them off, through streamlined data collection and processing. What AI Is Lately, the term “artificial intelligence” has started to become used very loosely to describe just about any rapid computerized function. However, there is a key difference between regular processing software and AI.
Author: Ian Altman