Articles

Wi-Fi provider uses big data analytics to drive customer experience

The self-styled “Uber of Wi-Fi”, iPass is using Databricks’ Unified Analytics Platform and machine learning to monitor its worldwide network and help its customers get the best experience

Wireless network and connectivity aggregator iPass has improved its customer service proposition, gained new insights into its business and even introduced new product lines, after deploying Databricks’ Unifed Analytics Platform and machine learning capabilities to monitor millions of Wi-Fi hotspots in real-time.

Source: computerweekly.com
Author: Alex Scroxton

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