Several months ago, I wrote a blog describing how my 5-year old daughter influenced my thinking in planning sessions I had with various CX leaders. Those interactions got me thinking more about the parallels between the challenges of raising good kids and enabling organizations to deliver great customer experiences.
One parallel that’s recently stood out to me in interactions I’ve had as both a parent and a CX professional involves sharing. My daughter is generally pretty good about getting along with other kids, but there are times when she struggles to share her toys with friends. Her rationale is usually one of the following: It’s my toy and I want to play with it right now!
Author: Raj Sivasubramanian