Articles

The Continuum of Data-Driven Success

At a corporate level, who has ultimate responsibility for analytics within your organization

In December 2017, I hosted a webinar with Logi Analytics titled 5 Steps to Making Data Actionable, in which I shared tips on moving beyond data for the sake of data – and dashboards for the sake of dashboards – to recommending insights and outputs that drive action, I thought I’d share some details about one of the areas I covered during my presentation: how data-driven decisions and actions have evolved, particularly for customer experience professionals.

Source: business2community.com
Author: Annette Franz

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