Even before you sail away on a Carnival cruise, the company operates more than 100 ships that travel to 740 destinations in the United States, Canada, Mexico, Europe, Asia, and Australia; you get to experience breakthrough technology from the cruise company’s interactive customer experience initiatives. Using Internet of Things (IoT) technology, connected devices and artificial intelligence (AI), the company is on a quest to turn cruise ships into “smart cities at sea.”
Wearable Technology to Create a Seamless Cruise Experience Carnival’s customer experience division is led by John Padgett, who was instrumental in developing Disney’s $1 billion MagicBand and MyMagic+ project and is now Carnival’s chief experience and innovation officer. He introduced the Ocean Medallion, a quarter-size 1.8-ounce waterproof wearable device powered by a battery that will last at least a month, at the Consumer Electronics Show (CES) 2017.
Author: Bernard Marr
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