How To Determine The ROI Of IT Business Analytics

IT business analytics helps IT leaders make business decisions that impact cost, revenue, innovation and risk by analyzing business data. An IT business analytics solution generates insights to make informed, proactive decisions and help teams run their IT functions more effectively. 

The data analyzed comes from underlying systems of record that an IT team uses to operate effectively, including process and people data from IT service management (ITSM) and DevOps tools, project data from project and portfolio management (PPM) tools, application data from application monitoring (APM) tools, financial data, and any other data that can help IT leaders measure and improve IT business performance.

Author: Srikant Gokulnatha

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