Many of the communications service providers (CSPs) I talk to say they’re struggling to use artificial intelligence (AI) to overhaul their competitive game. They feel that if they could just access the big data locked away in their networks, the floodgates would open, and they’d be on their way to automating operations and enjoying new revenue streams.

But many remain plagued by the age-old question: How do we get there from here? To help answer that question, let me walk you through what we’ve learned having worked with CSPs that have successfully applied AI and analytics to big data in order to meet their business goals. Their journey and key learnings could be very valuable for your business as well.

Source: forbes.com
Author: Faizel Lakhani